Lucky77 Privacy Policy

Welcome to Lucky77. We believe the foundation of a trusted online gaming platform is its commitment to member privacy and data protection. This Privacy Policy clearly explains how Lucky77 collects, uses, and safeguards your personal information.

This policy applies to all Lucky77 services, websites, and mobile apps. By using our platform, you automatically agree to this Privacy Policy. Please read it carefully before registering.

Lucky77's Privacy Policy is built in accordance with international data protection standards. We follow GDPR guidelines and comply with applicable laws in Bangladesh. Our goal is simple — when you play on Lucky77, you can do so with complete peace of mind.

We collect various types of information when you register and use Lucky77's services. The purpose of this data collection is to provide you with the best possible experience and to ensure platform security.

Information provided directly:

• Name, email address & mobile number
• Date of birth (for age verification)
• Password (stored in encrypted form)
• Address & nationality
• National ID or passport number (for KYC verification)
• Payment information (bKash/Nagad/Rocket number)

Automatically collected information:

• IP Address & Device Type
• Browser information & operating system
• Time spent on site and pages visited
• Gaming history & transaction records
• Data Collected via Cookies & Tracking Technologies

Lucky77 uses your information only for legitimate and specific purposes. We never process your data unnecessarily. The main ways we use your information are outlined below.

If you no longer wish to receive promotional emails from Lucky77, you can unsubscribe at any time or contact support. This will have no impact on your use of the main service.

Lucky77 never sells your personal information. However, limited data may be shared in certain specific circumstances. In every case, we ensure your information remains properly protected.

Who your information may be shared with:

• Payment processors: Limited data is shared with bKash, Nagad, and Rocket to process transactions.
• Game software providers: Only the minimum data necessary is shared for game operations.
• Regulatory authority: Information may be disclosed to licensing authorities where legally required.
• Law Enforcement: In cases involving a court order or lawful investigation.
• Fraud prevention agencies: To prevent money laundering and other financial crimes.

Lucky77 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help improve site functionality.

Cookie Types & Purposes:

• Essential Cookies: Required to maintain login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your preferred language and settings.
• Analytics cookies: Collects site usage statistics to help improve our services.
• Performance cookies: Monitors page load speed and overall platform performance.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some Lucky77 features to not function properly. Turning off analytics cookies may slightly affect our ability to improve our services, but your core gaming experience will remain unaffected.

Lucky77 only retains your data for as long as necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction records: Up to 7 years as required by financial regulations.
• KYC Documents: Up to 5 years as required by legal obligations.
• Gaming history: Up to 2 years for dispute resolution purposes.
• Customer Support Contact: Up to 2 years.
• Analytics data: Up to 13 months.

Once the applicable retention period expires, your data is securely deleted or anonymised so that you can no longer be identified in any way.

As a Lucky77 member, you have important rights over your own data. We respect these rights and make them easy to exercise.

• Right to access your data: You can find out at any time what information Lucky77 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to erasure: You may request that your data be deleted in certain circumstances (this may not be possible where legal obligations apply).
• Right to restrict processing: You may request that the use of your data be restricted in certain circumstances.
• Data portability: You can receive your data in a convenient, portable format.
• Right to Object: You may object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise any of these rights, please contact Lucky77's support team. Your request will typically be processed within 30 days.

Lucky77 is a platform strictly intended for individuals aged 18 and above. We take the privacy and protection of minors very seriously.

• Lucky77 does not knowingly collect information from anyone under the age of 18.
• Age verification is mandatory at the time of registration.
• If a minor has registered by mistake, please bring it to our attention and the account will be closed and all data deleted immediately.
• If parents notice any suspicious activity, please contact support immediately.

Lucky77 employs industry-leading technology to keep your data secure. Our security measures are multi-layered and continuously updated.

• 256-bit SSL Encryption: All data transfers occur through encrypted channels.
• Two-factor authentication (2FA): Additional security layers can be added to your account.
• Firewall protection: Servers are protected against unauthorized access.
• Regular security audits: Third-party experts conduct regular audits of our systems.
• 24/7 Monitoring: Our security team monitors systems around the clock.
• Password hashing: Your password is never stored in plain text — only an encrypted hash is kept.

In the event of a security incident, Lucky77 will notify you as quickly as possible and take the necessary steps to address it. In the case of a data breach, we will also report to the relevant authorities in accordance with applicable law.

If you have any questions, concerns, or complaints regarding our Privacy Policy, please get in touch with us. Lucky77's dedicated privacy team treats every request with the utmost care.

• Email: [email protected]
• Live Chat: Click the chat button at the bottom right of the website
• Response time: Responses are typically sent within 48 hours

If this Privacy Policy changes, we will post a notice on the website and inform you via your registered email. For significant changes, your renewed consent may be required.